Refunds and Returns

Refunds and Returns:

  • To return an item, present the shopping receipt to the customer service office
  • Items can be returned within 30 days from the purchase date, given that they are in the same condition as when intially purchased
  • Items can be exchanged/ replaced within 6 months of purchase, given they are in the same condition as when initially purchased
  • Items need to be in their original packaging and content.
  • Refund of the value will be done in the same method of payment as used for purchasing.

With the following excpetions:

  • Personal Computers (PCs), Laptops, Mobile phones, Cameras and their respective accesories, can all be returned within 14 days only, given that there is a manufacturing problem when purchased, and the product is returned in the same condition as when initially purchased
  • All kinds of Healthcare, Underwear, and Hair-related products cannot be returned in case opened, due to Hygene reasons.
  • Computer Software, music, games and everything that can be copied virtually cannot be returned if opened