Hyperone Overview

Hyper one Arabic

Company Overview:

Hyperone is one of the biggest hyper market chains in Egypt. Founded in 2005 by Mohamed El Hawary, Hyperone has 2 main branches, 6th of October in Western Cairo, and 10th of Ramadan on the Eastern outskirts. The current workforce in Hyperone consists of more than 2,500 employees. Structurally, Hyperone is divided into 4 main departments, which are subdivided into 30 sections handling everything from daily groceries to modern electronics

Hyperone is a purely Egyptian owned, managed and funded venture that has a philosophy of implementing global quality standards along with a deep understanding of the consumer needs and purchasing habits

Hyperone prides itself of having maintained double digit growth for the past 9 years both in terms of volume and value. In addition to this, in 2013, Hyperone reached a record number of 5 million customers a year, with an average of 14 thousand satisfied and serviced customers every day

This growth has enabled us to maintain a strong relationship with our suppliers, with the goal of providing our end customers with the highest value for money products and after sale service.

Mission:

Pioneering and implementing a new concept in customer service which includes the customer, the supplier, Hyperone employees, the community and the environment

  • Customers: Increasing added value to our customers by guaranteeing a pleasant shopping experience
  • Suppliers: Building true partnerships with our suppliers
  • Hyperone employees: As one of the most important resources at Hyperone, we are continuously developing the knowledge, skills and abilities of our workforce
  • Community: Engaging with our community and contributing  towards its growth and development
  • Environment: Protecting and preserving our environment

Hyperone Culture:

  • Promoting mutual respect between employees
  • Encouraging innovation and new ideas
  • Measuring quality based on performance
  • Building team spirit
  • Continuous improvement and development
  • Assuring our customers and employees the highest health and hygiene standards

Hyperone Values:

  • Using a logical approach towards our Management
  • Offering world class service to our customers
  • Facilitating access to information and freedom of choice to our customers by paying attention to them and allowing the return of products within 30 days
  • The ability to compete on a global level
  • Maintaining our customers’ trust with the goal of being number 1 in customer service in Egypt
  • Protecting our environment
  • Honesty and transparency
  • Giving back to our community (Corporate Social Responsablity)